Effective Date: October 16, 2025
Last Updated: October 16, 2025
Applicable Region: United States

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Table of Contents

1. General Policy

2. Return Eligibility

3. Non-Returnable Items

4. Return Process

5. Refund Processing

6. Exchange Policy

7. Defective Items

8. International Orders

9. Contact Information

10. Policy Changes

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General Policy

At YMA Corp, customer satisfaction is our top priority. We stand behind the quality of our products and want you to be completely satisfied with your purchase. This Return and Refund Policy explains our procedures for returns, exchanges, and refunds for all purchases made through our website.

Key Terms:

• All returns must be requested within 30 days of delivery

• Items must be in original condition and packaging

• Original receipt or proof of purchase required

• Return shipping costs are the responsibility of the customer unless the item is defective

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Return Eligibility

30-Day Return Window

You have 30 calendar days from the date of delivery to return eligible items. The return period begins the day after you receive your order.

Holiday Return Extension:
Items purchased between November 1st and December 24th may be returned until January 31st of the following year.

Item Condition Requirements

To be eligible for a return, your item must be:

• Unused and in original condition

• In original packaging with all tags, labels, and accessories

• Free from damage, wear, stains, or alterations

• Accompanied by proof of purchase (order confirmation email or receipt)

Return Approval Process

1. Contact our customer service team to request a Return Merchandise Authorization (RMA)

2. Receive your unique RMA number via email

3. Package your item securely with the RMA number clearly visible

4. Ship the item back to us using the provided return address

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Non-Returnable Items

For health, safety, and hygiene reasons, the following items cannot be returned:

Personal Care & Hygiene

• Cosmetics, skincare, and beauty products

• Personal care items and toiletries

• Oral care products (toothbrushes, mouthwash, etc.)

Intimate Apparel

• Underwear and undergarments

• Swimwear and intimate apparel

• Socks and hosiery (unless defective)

Digital & Customized Products

• Digital downloads and software

• Gift cards and digital vouchers

• Customized, personalized, or made-to-order items

• Items with personalized engraving or printing

Perishable & Time-Sensitive Items

• Food items and beverages

• Fresh flowers and live plants

• Items with limited shelf life

Final Sale Items

• Items specifically marked as “Final Sale” or “No Returns”

• Clearance items marked non-returnable

• Items purchased with promotional discount codes (as specified)

Special Categories

• Hazardous materials

• Items damaged by misuse or normal wear

• Items missing original packaging or UPC barcodes

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Return Process

Step 1: Contact Customer Service

Before returning any item, you must obtain a Return Merchandise Authorization (RMA) number:

Contact Methods:

• Phone: +886 4 2322 9900

• Email: sales@ymaunivers.com

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday: 10:00 AM – 4:00 PM EST
Sunday: Closed

Information Required:

• Order number

• Item(s) you wish to return

• Reason for return

• Photos (if applicable)

Step 2: Receive RMA Number

Once your return request is approved, you will receive:

• A unique RMA number

• Return shipping address

• Specific return instructions

• Prepaid return label (for defective items only)

Step 3: Package Your Return

• Use the original packaging whenever possible

• Include all accessories, manuals, and bonus items

• Securely wrap fragile items

• Clearly write your RMA number on the outside of the package

• Include a copy of your order confirmation

Step 4: Ship Your Return

• Your Responsibility: Return shipping costs (unless item is defective)

• Recommended: Use a trackable shipping method with insurance

• Insurance: We recommend insuring packages over $100 in value

• Delivery: Ship to the address provided with your RMA

Important: Returns without an RMA number may be refused or significantly delayed.

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Refund Processing

Processing Timeline

• Inspection: 2-3 business days after we receive your return

• Refund Processing: 3-5 business days after approval

• Credit to Account: 2-10 business days (depending on your bank/credit card company)

Refund Methods

Refunds are issued to the original payment method:

Credit Cards:

• Refunds typically appear within 5-10 business days

• May take up to 2 billing cycles to reflect on your statement

PayPal:

• Refunds processed within 3-5 business days

• Funds available immediately in PayPal account

Gift Cards & Store Credit:

• Purchases made with gift cards are refunded as store credit

• Store credit never expires

Bank Transfers/ACH:

• Refunds processed within 5-7 business days

• May take additional time to appear in your account

Refund Amounts

Full Refunds Include:

• Purchase price of returned items

• Original sales tax charged

• Promotional discounts will be recalculated

Not Refunded:

• Original shipping charges (unless item is defective)

• Return shipping costs

• Gift wrapping fees

• Rush processing fees

Partial Refunds

We may issue partial refunds for items that are:

• Returned after 30 days but within 60 days (50% refund)

• Showing signs of use but still in sellable condition

• Missing original packaging (up to 15% restocking fee)

• Returned without all accessories (prorated amount)

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Exchange Policy

Exchange Eligibility

Exchanges are available for:

• Size adjustments (same item, different size)

• Color changes (same item, different color)

• Style variations (within same product line)

Exchange Process

1. Contact customer service to initiate exchange

2. Receive exchange authorization and instructions

3. Ship original item back to us

4. New item ships once we receive your return (if in stock)

Exchange Terms

• Same Price Items: No additional charge

• Price Difference: You pay or receive the difference

• Out of Stock: Full refund or store credit option

• Shipping: You pay return shipping; we pay shipping for replacement

Exchange Timeline

• Original item must be returned within 30 days

• New item ships within 2-3 business days of receiving your return

• Total exchange process typically takes 7-10 business days

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Defective Items

If you receive a defective, damaged, or incorrect item, we will make it right at no cost to you.

What We Cover

• Manufacturing defects present upon delivery

• Shipping damage reported within 48 hours

• Wrong item sent in error

• Missing items from your order

Defective Item Process

1. Report immediately – Contact us within 7 days of delivery

2. Provide photos – Clear images of the defect or damage

3. Receive prepaid label – We’ll send you a free return label

4. Choose remedy: Full refund, replacement, or store credit

Our Commitment

For defective items, we provide:

• Free return shipping with prepaid labels

• Priority processing of your return/replacement

• Full refund including original shipping costs

• Expedited replacement shipping at no charge

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International Orders

Limited Return Policy

International returns are handled on a case-by-case basis due to customs and shipping complexities.

Requirements for International Returns:

• Must contact customer service before returning

• Customer responsible for return shipping costs

• Customer responsible for customs duties and taxes

• Items must comply with customs regulations for return shipment

Processing International Returns:

• Additional 5-10 business days for processing

• Currency exchange rates may affect refund amounts

• Some restrictions may apply based on destination country

Customs and Duties

• International customers are responsible for all customs duties, taxes, and fees

• These charges are non-refundable

• Refused shipments may incur additional charges

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Contact Information

Customer Service Team

YMA Corp Customer Service

Mailing Address:
No.633 Taiwan Blvd 2nd Sec.,
Xi-tun Dist. 40759
Taichung City, Taiwan, R.O.C

Business Hours:

• Monday – Friday: 9:00 AM – 6:00 PM EST

• Saturday: 10:00 AM – 4:00 PM EST

• Sunday: Closed

• Holiday Hours: Posted on website

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Policy Changes

Updates and Modifications

YMA Corp reserves the right to update or modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website.

How You’ll Be Notified:

• Updated policy posted on website

• Email notification to registered customers (when material changes occur)

• Effective date clearly marked on policy

Your Continued Use:
Continued use of our website and services after changes are posted constitutes acceptance of the updated policy.

Previous Purchases

This policy applies to all purchases made on or after the effective date. Different terms may have applied to purchases made under previous versions of this policy.

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Legal Information

Governing Law

This policy is governed by the laws of [State] and the United States, without regard to conflict of law provisions.

Dispute Resolution

For any disputes not resolved through our customer service process:

1. Informal Resolution: Contact our customer service manager

2. Mediation: Available through [Mediation Service]

3. Legal Action: Subject to applicable state and federal laws

Limitation of Liability

Our liability is limited to the purchase price of the items in question. We are not liable for indirect, incidental, or consequential damages.

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Important Notice: This policy applies only to purchases made directly from YMA Corp through our official website or authorized retailers. Different terms may apply to purchases made through third-party marketplaces or unauthorized sellers.

Questions? If you have any questions about this Return and Refund Policy, please contact our customer service team. We’re here to help ensure your complete satisfaction.

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Thank you for choosing YMA Corp. Your satisfaction is our guarantee.

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